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Raising the Bar: Raising the Disclosure Bar in Today’s Real Estate Industry

9:00am – 10:30am (1.5 CE)

Terry Watson: Terry Watson is an internationally acclaimed Consumer Behavior Expert who helps businesses and organizations discover how to design a Customer Experience that creates raving fans and obscene profits!

Terry has been one of the most popular and most hired professional speakers on the planet for the past 18 years. He has spoken in every U.S. state, as well as abroad and has presented to live, televised audiences as large as 80,000. Terry was awarded the Certified Speaking Professional (CSP) designation, from the National Speakers Association®. Recently, Terry also earned Accredited Speaker status from Toastmasters International. Today, Terry will present the most common ways businesses unwittingly annoy the consumer and sabotage their business. Laugh & learn from Terry how NOT to do this!

Course Description:

The tools the public needs keep changing and Real Estate is experiencing an information explosion, in real time. If ever there was a time to raise the bar, recharge, reinvent and refocus…it is now.

This course will provide real-world tools to give the public extremely thorough disclosures, realistic and true anticipated costs and procedures, and extremely detailed and honest explanations of what to expect during their real estate transaction to help the public avoid problems, liabilities, missteps and/or unlawful acts. This course will also provide communication techniques, best ethical practices and a better understanding of disclosures that will help serve the public in today’s Industry.


Raising the Bar on Home Energy Efficiency

10:40am – 12:10pm (1.5 CE)

Arbor Otalora-Fadner: Arbor Otalora-Fadner is a Program Coordinator at the Center for Energy and Environment, supporting the launch of energy saving programs. Arbor has worked on the TISH energy disclosure initiative since 2020, developing outreach content and delivering presentations to build awareness and engage key stakeholders. Arbor has facilitated a variety of training courses for diverse audiences with offerings ranging from full day courses to short and focused modules.

Isaac Smith: Isaac Smith is a Residential Program and Development Manager at the Center for Energy and Environment, leading programming to cut energy waste and save money. Isaac has worked in the energy efficiency world for 10 years and successfully launched multiple initiatives, including designing an energy scoring system for older homes, a trade ally pilot for the popular Home Energy Squad program, and the Minneapolis TISH energy disclosure policy. Isaac routinely gives presentations to community groups, utilities, and manufacturers as a subject matter expert on green and sustainable technology.

Course Description:

Energy efficiency provides many benefits to homeowners, but they often go unadvertised during the real estate transaction. As indicated by a recent appraiser-led study of the Twin Cities, these benefits can translate to increased home value when marketed correctly. There are more tools than ever to discover energy efficient homes and features, such as through energy disclosure in Minneapolis, creating opportunities to stay ahead of the growing trend.            This course explores how to recognize energy efficient homes and features and leverage their benefits in the real estate transaction.

Raising the Diversity, Equity, and Inclusion Bar for a Successful Business

1:20pm – 2:50pm (1.5 CE)

Ryan Davis: Ryan Davis is the Director of Engagement, Diversity and Inclusion for the National Association of Realtors® where he leads the vision, strategy, and execution of diversity, equity and inclusion for the world’s largest trade association, serving 1.6 million members across 76 countries as well as more than 1,100 local and state REALTOR® associations. In his role, Ryan also collaborates closely with NAR’s partner organizations, including the Asian Real Estate Association of America (AREAA), National Association of Hispanic Real Estate Professionals (NAHREP), National Association of Real Estate Brokers (NAREB), and the LGBTQ+ Real Estate Alliance.

Prior to joining NAR, Ryan provided leadership in diversity, equity and inclusion in the higher education industry. Specifically, Ryan served as the Associate Vice President of Institutional Equity and Diversity at Brown University, Director of Assessment and Educational Programs at Purdue University, and as the Senior Program Manager for the Gates Millennium Scholars Program. Further, as a Senior Strategist for the University of California Race and Equity Center and Learning Faculty member for Meta (formally Facebook), Ryan has led large organizations through learning and development processes that have advanced organizational diversity, equity and inclusion goals.

Ryan holds a bachelor’s degree in Business Administration from Eastern Connecticut State University, and a master’s degree from in Higher Education from Old Dominion University. He has authored more than 20 publications on diversity, equity and inclusion matters. In 2020, Ryan was recognized as one of the 40 Under Forty honorees by Providence Business News.

Course Description:

Challenge yourself to Raise the Bar in your business by embracing practices that will help you in building communities and futures you’re proud of. As the real estate industry continues to become more diverse—both in consumers and in business—it’s critical to have the knowledge and tools necessary to empower your peers and clients. In this course, you will learn business techniques that will lead to more equitable outcomes and serve a more diverse consumer. You will also develop critical historical context about the industry, and learn what you can do to Raise the Bar on your DEI practices in your business model. Join Ryan to develop business strategies to help increase cultural competency and build a cross-cultural relationships.


Twin Cities Market Update

3:00pm – 4:00pm (1.0 CE)

David Arbit: David is the Director of Research and Economics at the Minneapolis Area Association of REALTORS®. He embodies a variety of roles stretching from research, forecasting, economic and policy analysis, media and industry relations as well as education, training and public speaking. He holds a Masters in Housing and Economic Development from the Hubert H. Humphrey Institute at the University of Minnesota. He has undergraduate degrees in Urban Geography and International Politics from Macalester College. He has spent time in the public, private, non-profit and consulting worlds.

Past posts include the City of Minneapolis economic development agency, the Family Housing Fund, the Greater Metropolitan Housing Corporation and the Center for Urban and Regional Affairs.

Since joining the Minneapolis Area Association of REALTORS® in 2010, David has been the Associations go-to person for local statistics and economy data, forecasting, research and public speaking. David is currently an approved CE instructor for several market-relate courses. In addition to his CE courses for credit, David is frequently sought after by our local media (print and radio) for his input on local economy trends and developments and frequently publishes blogs to our mplsrealtor.com Association website.

Course Description:

This course will provide a market update using the latest NorthStar data. Attendees will not only experience our consumer-focused market reporting tools in action, but they will also leave feeling like a market expert. We will go over buyer and seller activity, market reports, how and why to use them and then dive right into various market indicators, areas, and segments.